Trukker FAQS

Frequently Asked Questions

Do you own your fleet?

No, all our trucks are outsourced. However, registered drivers receive a training and go through our verification process before they come on board.

We launched in 2016.

1000 trucks.

Yes, we only provide trucks with drivers.

Yes, charges are AED 100 per helper.

We have normal trucks starting from 1-ton, 3-ton, 7-10 ton pick ups to 40 ft trailer, curtain side, low bed, 15 meter and 18 meter trailers.

3 hrs in advance for domestic trips.

30 credit days.

1 hr and a half, extra charges are applied per hour based on the truck type.

We accept cash, cheque, bank transfer and online card payment.

  • -Trip rate will be based on the distance between the pickup and drop off location.
  • -Day rate will be based on hiring the truck for 8-9 hrs. Rate will differ if truck is required with or without fuel, and if truck will be used outside Dubai city limits. If extra hours are required, there will be an extra charge per hour based on the truck type.

Yes, we do. Based on 9 hrs a day, 6 days a week.

You can opt for hiring per day.
If trip rates are required, we can also calculate the rate between each pick up and drop off location and give you the total rate for all trips.

Yes, we do loose cargo, import and export container movements.

We cover all the UAE.

Yes, all transactions are covered under a haulier insurance.

Our trucks are GPS enabled, and you’ll receive an SMS on each update on the truck status.
If you have an account with us, you’ll be able to track your shipment from your dashboard. You’ll also be able to see a full view on your transactions with TruKKer, including past current or future bookings.

Yes, we entertain clients’ requirements at contracted rates based on expected required volume. If volume is unpredictable, we can always deploy trucks at agreeable rates for each incoming inquiry.

Yes, we move trucks from UAE to all GCC countries and Jordan.
From our Saudi office, we can also move trucks to UAE.

4000 trucks.

24 hrs in advance.

Custom clearance is not a part of our service; however, we can clear the shipment at Sila border. Charges are as per actual receipts.

48 hrs.

AED 300 per day.

Do you pack and unpack my loose items?

Yes! We pack and unpack everything in both Standard Package and Premium Package.

If you just need help with the big items, Super Saver is the package for you! :)

Yes! Get in touch with our Customer Care team so they can advise for the best option for you!

Yes! And we pack them to make sure they don’t get damaged during the move! ;)

Yes! That’s exactly what we offer in the Premium Package - no need to pay for an extra handyman.

Yes –All our Standard or Premium Packages come with covered trucks and the Super Saver comes with normal open trucks.

Studio

6-8 Hours

1 Bedroom

8-10 Hours

2 Bedroom

10-12 Hours

3 Bedroom

2 Days

4 Bedroom

2 Days

5 Bedroom

3 Days

Yes the driver is a working driver when he does not need to attend to truck parking and movements.

Below are the minimum staff deployments to a home moving job.
 

Super Saver

Standard or Premium

Studio

2 Helpers + 1 Installer

2 Helpers + 1 Installer

1 Bedroom

2 Helpers + 1 Installer

3 Helpers + 1 Installer

2 Bedroom

5 Helpers + 1 Installer

7 Helpers + 1 Installer

3 Bedroom

6 Helpers + 2 Installers

7 Helpers + 2 Installers

4 Bedroom

8 Helpers + 2 Installers

10 Helpers + 2 Installers

5 Bedroom

10 Helpers +2 Installers

13 Helpers +2 Installers

Yes, we can deliver up to 5 medium boxes to our standard and premium users in advance of the move day. Addiotional boxes can be purchased based on below rates and delivery charges of AED 45:

Medium Boxes   – 45x45x45 cms          – AED 6 per box

Large Boxes       – 45x45x70 cms          – AED 8 per box

No delivery charges will be imposed for standard and premium jobs if additional boxes delivered along with scheduled box delivery.

Often when clients are moving within the same building, they do not need trucks but sometimes longer dragging distances make use of trucks necessary. Customer Care can confirm this for you.

There are usually no discounts for moving within the same area cause your moving crew still has to work as hard and as long.
Tell Me About Operations & Safety

Yes! We can share it with you upon request. You might need it for your permit application.

A job captain is a supervisor, a leader of the team who manages and coordinated the helpers and installers and can be one of the installers and helpers or the driver as well.

For super saver jobs, the job captain is remove and not present on the job site. Since the crew does not pack or unpack any personal contents like display items, wardrobe contents, kitchen contents - on site supervision is not necessary as the work is the usual uninstalltion and installation works along with usual furniture packing.

For Standard jobs, the supervisor is visits the job site during the works to check quality and speed. He is also working for more projects and is managing different teams on different job sites.

A Dedicated Job Captain stays on the job site through out the move and to manage all Premium jobs.

Yes, they have undergone intensive manual handling and safety training. We also make sure they are well-documented and have the right paper work required as per local regulations.

The super saver and standard home moving crew work well with each other and have completed multiple jobs together so have good team skills. The communications skills with the customer are basic and they can take basic instructions. For any specific requests or out of scope work, please reach out to TruKKer Customer Care. Premium jobs come with a dedicated Job Captain and can discuss any specific customer needs.

Yes.

All trucks are Covered trucks for Premium and Standard jobs. For Super Saver, you might get the normal uncovered trucks sometimes.

Yes - if you book for Premium Package, which is insurable. You can get in touch with our Customer Care team for more details.

The moving teams are extremely cautious with your items and home contents. Howevever, at a rare occasion when something is damaged, we coordinate with the teams for rectification or replacement as reasonable.

You can book for 8:00 AM or 9:00 AM. If you are moving a Studio Unit, you can also book for 2:00 PM.

We can try! Help us and always check in advance with your building/community security if they allow move-ins for later in the day. Most communities in UAE do not allow late move-ins and have time restrictions on use of installation or wall drilling tools that can be noisy and inconvenient to your neighbours.

We use blankets, stretch film, corrugated sheets, edge protectors, bubble wraps for your fragile items, tapes, and TruKKer-branded boxes.

Yes! You’ll see them wearing the TruKKer bright-orange collars and black t-shirts.

Yes!

Yes!

If you are moving 2 floors up or 2 floors down, then our guys would be more than happy to carry it for you! Any additional floors for manual move will require additional labor allowance and charges that can be confirmed by Customer Care.

Yes, we would need more muscle for the move so there will be additional labor charges to support manual movement of your home contents. Rates can be confirmed by Customer Care based on the quantum of your home contents.

A word of caution: big items will be carried around.
Please Tell me More about the Quote

We have system-generated quotes that calculates the moving distance, estimated number of trucks, helpers, and installers.

Good question! It will - if the distance is more than 40 kms. TIP: enter an accurate location so the system generates the best rates!

We know you’re very busy! So we’ve created an online CBM calculator with the list of home contents - and you just have to click and submit at your convenience. You can also send us photos! Following your order confirmation, a link to the survey is provided at the confirmation page and also resent along with the confirmation email.

Yes! We’ll be more than happy to do that! We want you to be confident with the quotation offer you. :)

It can! Tell us more about your contents through the CBM link. :)

It might - depending on your moving distance. Tell us more about your contents through the CBM link. :)

No hidden charges for sure! If there would be additional costs, we will tell you ahead of time. We’re friends, no secrets.

Good question! These things can come into play: distance and volume of your contents. If you have very less contents compared to standards of your move out unit size or are moving within the same building, we can offer lower rates. We also feel extra generous on holidays!

We are signed up with a bunch of corporate clients across the country! Your organization might be one of them, you can check with our Customer Care team.
What is the Booking Process?

Yes! We want to offer as much convenience as possible!

Yes! But if you go for Super Saver, the only payment option available is online.

Yes! Let us know at least 48 hours before your scheduled booking. If you reschedule on the move day itself, the cancellation charges would comprise Base Quote + AED300.

Yes and No. If you let us know at least 48 hours before your scheduled booking , then there would be no cancellation charges. If you cancel on the move day itself, we can’t give refunds unfortunately as the teams are deployed and face significant idle and opportunity costs.