TruKKer Technologies DMCC

User Privacy Policy

Legal

TruKKer Privacy Policy

Effective from 12 August 2016

Scope and Application

This Privacy Statement (“Statement") applies to persons anywhere in the world who use our apps or

Services to request transportation, delivery, or other on-demand services (“Users”). This Statement

does not apply to information we collect from or about drivers, couriers, partner transportation

companies, or any other persons who use the TruKKer platform under license (collectively “Drivers”).

If you interact with the Services as both a User and a Driver, the respective privacy statements apply to

your different interactions.

TruKKer collects information about you when you use our mobile applications, websites, and other

online products and services (collectively, the “Services”) and through other interactions and

communications you have with us.

Collection of Information

Information You Provide to TruKKer

We collect information you provide directly to us, such as when you create or modify your account,

request on-demand services, contact customer support, or otherwise communicate with us. This

information may include: name, email, phone number, postal address, profile picture, payment method,

items requested (for delivery services), delivery notes, and other information you choose to provide.

Information TruKKer Collects Through Your Use of Our Services

When you use our Services, we collect information about you in the following general categories:



Location Information: When you use the Services for transportation or delivery, we collect

precise location data about the trip from the TruKKer app used by the Driver. If you permit the

TruKKer app to access location services through the permission system used by your mobile

operating system (“platform”), we may also collect the precise location of your device when the

app is running in the foreground or background. We may also derive your approximate location

from your IP address.



Contacts Information: If you permit the TruKKer app to access the address book on your device

through the permission system used by your mobile platform, we may access and store names and

contact information from your address book to facilitate social interactions through our Services

and for other purposes described in this Statement or at the time of consent or collection.



Transaction Information: We collect transaction details related to your use of our Services,

including the type of service requested, date and time the service was provided, amount charged,

distance traveled, and other related transaction details. Additionally, if someone uses your promo

code, we may associate your name with that person.



Device Information: We may collect information about your mobile device, including, for

example, the hardware model, operating system and version, software and file names and verions,

preferred language, unique device identifier, advertising identifiers, serial number, device motion

information, and mobile network information.



Log Information: When you interact with the Services, we collect server logs, which may include

information like device IP address, access dates and times, app features or pages viewed, app

crashes and other system activity, type of browser, and the third-party site or service you were

using before interacting with our Services.



All credit/debit cards details and personally identifiable information will NOT be stored, sold,

shared, rented or leased to any third parties.



The Website Policies and Terms & Conditions may be changed or updated occasionally to meet

the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these

sections in order to be updated about the changes on the website. Modifications will be effective

on the day they are posted.



Some of the advertisements you see on the Site are selected and delivered by third parties, such as

ad networks, advertising agencies, advertisers, and audience segment providers. These third parties

may collect information about you and your online activities, either on the Site or on other

websites, through cookies, web beacons, and other technologies in an effort to understand your

interests and deliver to you advertisements that are tailored to your interests. Please remember that

we do not have access to, or control over, the information these third parties may collect. The

information practices of these third parties are not covered by this privacy policy.

Information We Collect From Other Sources

TruKKer may receive information from other sources and combine that with information we collect

through our Services. For example:



If you choose to link, create, or log in to your TruKKer account with a payment provider or social

media service (e.g., Facebook), or if you engage with a separate app or website that uses our API

(or whose API we use), we may receive information about you or your connections from that site

or app.



If your employer uses one of our enterprise solutions, we may receive information about you from

your employer.



When you request on demand services, our Drivers may provide us with a User rating after

providing services to you.



If you also interact with our Services in another capacity, for instance as a Driver or user of other

apps we provide, we may combine or associate that information with information we have

collected from you in your capacity as a User.

Use of Information

Any personal information we collect from our web or app platforms will be used in accordance with

the laws governing data protection in the United Arab Emirates and other applicable laws.

We collect your personal contact details so that our member third party independent transportation

partners can contact you directly to better understand what moving services you’re looking for, and to

note any special requirements you may have. Only upon receiving your permission (verbal or written),

or as per terms and conditions you agree for our services; we also share your personal contact details

with a set of movers, who may need to communicate with you directly to finalize the arrangements for

your move.

Our customer service team might contact you following completion of the services to collect feedback.

In certain cases we may use your email address to send you information on our other products and

services. In such a case you will be offered the option to opt in/out of such promotional

communication.

Finally, we may need to pass the information we collect to other companies for administrative

purposes. We may use third parties to carry out certain activities, such as processing and sorting data,

monitoring how customers use the Website and issuing our e-mails for us.

Social Sharing Features

The Services may integrate with social sharing features and other related tools which let you share

actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such

features enables the sharing of information with your friends or the public, depending on the settings

you establish with the social sharing service. Please refer to the privacy policies of those social sharing

services for more information about how they handle the data you provide to or share through them.

Analytics and Advertising Services Provided by Others

We may allow others to provide audience measurement and analytics services for us, to serve

advertisements on our behalf across the Internet, and to track and report on the performance of those

advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify

your device when you visit our site and use our Services, as well as when you visit other online sites

and services.

Your Choices

Account Information

You may correct or remove your account information at any time by logging into your online or in-app

account. Please note that in some cases we may retain certain information about you as required by

law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a

standing credit or debt on your account, or if we believe you have committed fraud or violated our

Terms, we may seek to resolve the issue before deleting your information.

Access Rights

TruKKer will comply with individual’s requests regarding access, correction, and/or deletion of the

personal data it stores in accordance with applicable law.

Location Information

We request permission for our app’s collection of precise location from your device per the permission

system used by your mobile operating system. If you initially permit the collection of this information,

you can later disable it by changing the location settings on your mobile device. However, this will

limit your ability to use certain features of our Services. Additionally, disabling our app’s collection of

precise location from your device will not limit our ability to collect your trip location information

from a Driver's device nor our ability to derive approximate location from your IP address.

Contact Information

We may also seek permission for our app’s collection and syncing of contact information from your

device per the permission system used by your mobile operating system. If you initially permit the

collection of this information, iOS users can later disable it by changing the contacts settings on your

mobile device. The Android platform does not provide such a setting.

Promotional Communications

You may opt out of receiving promotional messages from us by following the instructions in those

messages. If you opt out, we may still send you non-promotional communications, such as those about

your account, about Services you have requested, or our ongoing business relations.

Changes to the Statement

We may change this Statement from time to time. If we make significant changes in the way we treat

your personal information, or to the Statement, we will provide you notice through the Services or by

some other means, such as email. Your continued use of the Services after such notice constitutes your

consent to the changes. We encourage you to periodically review the Statement for the latest

information on our privacy practices.

If you have any questions about this Privacy Statement, please contact us contact@trukker.in, or write

to us at TruKKer Technologies DMCC, a freezone company established in the United Arab Emirates,

having its offices at Unit RET-R5-065, JLT-PH2-RET-R5, AstroLabs, Cluster R, Jumeirah Lakes

Towers, Dubai, PO Box 336851

This privacy policy only covers www.trukker.ae

Any other Websites which may be linked to by our website are subject to their own policy, which may

differ from ours.